Terms & Conditions
GENERAL TERMS AND CONDITIONS
Last updated on December 15, 2020
The website:
(hereinafter the "Platform")
is an initiative of:
DNA salon
Van meterenkaai 4 Antwerp 2000 box 42
Enterprise number (KBO number): 0724871003
E-mail : Tovstanovskaja.anna@gmail.com
Phone: 32484162513
(hereinafter "we" or "DNA salon" or the "Seller")
I. GENERAL TERMS OF USE
1. Scope
These General Terms of Use apply to any visit or use of the Platform by a internet user (hereinafter referred to as the "User").
By accessing or using the Platform, the User acknowledges having read these General Terms and Conditions of Use and expressly accepts the rights and obligations stated therein.
Exceptionally, the provisions of the General Conditions of Use may be waived by written agreement. Such deviations may consist of the amendment, addition or deletion of the provisions to which they relate and do not affect the application of the other provisions of the General Terms and Conditions of Use.
We reserve the right to change our General Terms and Conditions of Use at any time and without prior notice, but we undertake to apply to a User the provisions in force at the time the User used the Platform.
2. Platform
a. Accessibility and navigation
We take all reasonable and necessary measures to ensure the proper functioning, security and accessibility of our Platform. However, we cannot offer an absolute guarantee of performance and our actions should therefore be regarded as covered by an obligation of means.
Any use of the Platform is always at the User's own risk. We are therefore not liable for damage that may result from any malfunctions, interruptions, defects or even harmful elements on the Platform.
We reserve the right to restrict access to the Platform or suspend its operation at any time, without notice.
b. Content
DNA salon largely determines the content of the Platform and takes great care of the information on it. We take all possible measures to keep our Platform as complete, accurate and up-to-date as possible, even when the information about it is provided by third parties. We reserve the right to change, supplement or remove the Platform and its content at any time, without incurring any liability.
DNA salon cannot offer an absolute guarantee with regard to the quality of the information on the Platform. As a result, this information may not always be complete, accurate, sufficiently accurate or current. Consequently, DNA salon cannot be held liable for any damage, direct or indirect, that the User may suffer as a result of the information provided on the Platform.
If certain content of the Platform violates the law or the rights of third parties or is contrary to good morals, we ask each User to inform us as soon as possible by e-mail so that we can take appropriate measures. to take.
Any download from the Platform is always at the User's own risk. DNA salon is not liable for damages, direct or indirect, resulting from such downloads, such as loss of data or damage to the User's computer system, which are the sole and exclusive responsibility of the User.
3. Links to other websites
The Platform may contain links or hyperlinks to external websites. Such links do not automatically imply that there is a relationship between DNA salon and the external website or even that there is an implicit agreement with the content of these external websites.
DNA salon has no control over such external third party websites.
We are therefore not responsible for the safe and correct functioning of the hyperlinks and their final destination. As soon as the user clicks on the hyperlink, he/she will leave the Platform. We can therefore not be held liable for further damage.
4. Intellectual property
The structure of the Platform, as well as the content, texts, graphics, images, photos, sounds, videos, databases, computer applications, etc. that make up the Platform or that are accessible through the Platform, are the property of the DNA salon or DNA salon has obtained the necessary rights, and as such are protected by the applicable and applicable intellectual property laws.
Any representation, reproduction, adaptation or exploitation in part or in full of the contents, brands and services offered by the Platform, by any means whatsoever, without the prior express written consent of DNA salon, is strictly prohibited, with the exception of elements expressly are marked as 'royalty-free' on the Platform.
The User of the Platform is granted a limited right to access, use and view the Platform and its contents. This right is granted on a non-exclusive, non-transferable basis and may only be used for personal and non-commercial purposes. Unless otherwise agreed in writing in advance, the User is not permitted to modify, reproduce, translate, distribute, sell or communicate the protected elements in whole or in part to the public.
The User is prohibited from entering data on the Platform that would change or could change the content or appearance of the Platform.
5. Protection of personal data
We assure Users that we attach the utmost importance to the protection of their privacy and personal data, and that we always strive to communicate clearly and transparently on this point.
The personal data provided by the User during his visit or use of the Platform are collected and processed by DNA salon for internal purposes only.
DNA salon undertakes to comply with applicable legislation in this area, in particular Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of that data (the 'General Data Protection Regulation' or 'GDPR') and the Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
The User's personal data is processed in accordance with the Privacy Policy available on the Platform.
6. Applicable law and competent jurisdiction
These General Conditions of Use are governed by Belgian law.
In the event of a dispute and in the absence of an amicable solution between the parties, the dispute will be brought before the courts of the judicial district where DNA salon has its registered office.
7. Other provisions
DNA salon reserves the right to change, expand, remove, limit or interrupt the Platform and the associated services at any time, without prior notice and without liability.
In the event of a breach of the General Conditions of Use by the User, DNA salon reserves the right to take appropriate sanctions and compensation measures. DNA salon reserves the right to temporarily or permanently deny the User access to the Platform or our services. These measures can be taken without giving reasons and without prior notice. They cannot entail the liability of DNA salon, nor give rise to any form of compensation.
The illegality or total or partial invalidity of any provision of our General Terms and Conditions of Use will not affect the validity and application of the other provisions. In such a case, we are entitled to replace the provision with another valid provision that serves the same purpose.
II. GENERAL TERMS AND CONDITIONS OF SALE
1. Scope
These General Terms and Conditions of Sale define the mutual rights and obligations in case of the purchase of products or services on the Platform by a User (who, for the purposes of the General Terms and Conditions of Sale, is hereinafter referred to as "Customer".)
The General Conditions of Sale express all the obligations of the parties. The Customer is deemed to accept them without reservation, failing which his order will not be validated.
Exceptions to the provisions of the General Terms and Conditions of Sale can be made in exceptional cases, provided that these exceptions have been agreed in writing. Such deviations may consist of amending, adding or deleting the provisions to which they relate and do not affect the application of the other provisions of the General Terms and Conditions of Sale.
DNA salon reserves the right to change the General Conditions of Sale from time to time. The changes will apply as soon as they are posted online for any purchase after that date.
2. Online shop
Through the Platform, the Seller provides the Customer with an online webshop that presents the products or services offered. The presentation of the products or services offered (eg via photos) has no contractual value.
The products or services are described and presented with the greatest possible accuracy. However, in the event of errors or omissions in the presentation, the Seller cannot be held liable for this.
The products and services are offered within the limits of their availability.
Prices and taxes are listed in the online store.
3. Price
The Seller reserves the right to change its prices at any time by publishing them online.
Only the prices indicated and the taxes in force at the time of the order are applicable, subject to availability on that date.
The prices are indicated in euros and do not take into account any delivery costs, which are also indicated and invoiced before the validation of the order by the Customer.
The total amount of the order (including all taxes) and, if applicable, the delivery costs will be stated before the final validation of the order.
4. Ordering online
The Customer has the option to complete an order online using an electronic form. By completing the electronic form, the Customer accepts the price and description of the products or services.
To validate his order, the Customer must accept these General Terms and Conditions of Sale by clicking on the place indicated.
The Customer must provide a valid email address, billing information and, if applicable, a valid delivery address. Any communication with the Seller can take place via this e-mail address.
In addition, the Customer must choose the mode of delivery and validate the method of payment.
The Seller reserves the right to block the Customer's order in case of non-payment, incorrect address or any other problem on the part of the Customer until the problem has been resolved.
5. Confirmation and payment of the order
The Seller retains ownership of the ordered items until full payment of the order has been received.
a. Payment
The Customer makes the payment at the time of the final validation of the order using the chosen payment method. This validation is in lieu of a signature.
The Customer guarantees to the Seller that he has the necessary authorizations to use this method of payment and acknowledges that the information provided for this purpose constitutes proof of his consent to the sale and payment of the amounts due under the order.
The Seller has set up a procedure to check orders and means of payment to reasonably guarantee it against any fraudulent use of a means of payment, including by requesting identification data from the Customer.
In the event of refusal to authorize payment by credit card by accredited organizations or in the event of non-payment, the Seller reserves the right to suspend or cancel the order and its delivery.
The Seller also reserves the right to refuse an order from a Customer who has not or only partially completed a previous order or who has a payment dispute pending.
b. Confirmation
Upon receipt of the validation of the purchase with payment, the Seller will send the purchase to the Customer, as well as an invoice, unless the latter is delivered with the order.
The Customer may request that the invoice be sent to an address other than the delivery address by sending a request to Customer Service prior to delivery (see contact details below).
In the event of unavailability of a service or product, the Seller will inform the Customer by e-mail as soon as possible to replace or cancel the order for this product and possibly refund the price concerned, with the remainder of the order remains fixed and final.
6. Evidence
The communications, orders and payments between the Customer and the Seller can be proven by means of computerized records, which are kept in the Seller's computer systems under reasonable security conditions.
The orders and invoices are archived on a reliable and durable medium, which is regarded in particular as evidence.
7. Delivery Delivery
will only take place after confirmation of payment by the Seller's bank.
The products are delivered to the address indicated by the Customer on the online order form. Additional costs resulting from incomplete or incorrect information from the Customer will be charged to the Customer.
Delivery takes place, according to the method chosen by the Customer, within the following terms:
Standard delivery 3-4 working days
The delivery terms are indicative. No compensation can be claimed from the Seller or the carrier in the event of late delivery. However, if delivery times exceed thirty days from the date of the order, the sales contract may be canceled and the Customer reimbursed.
a. Checking the order
Upon receipt of the products, the Customer or the recipient checks the good condition of the delivered product or the conformity of the service provided.
In the event that one or more of the products ordered are missing or damaged, the Customer or the recipient must formulate the necessary reservations to the carrier at the time of delivery and immediately inform the Seller.
The verification is deemed to have been carried out as soon as the Customer or a person authorized by him has accepted the order without reservation.
Any reservation not made in accordance with the rules defined above and within the time limits set cannot be taken into account and releases the Seller from any liability towards the Customer.
b. Error in delivery
In the event of a delivery error or non-conformity of the products with the information on the order form, the Customer shall inform the Seller within three working days of the delivery date.
Any complaint not submitted within the time limit cannot be taken into consideration and releases the Seller from any liability towards the Customer.
c. Return shipments and exchanges
The product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging, according to the following modalities: Return
shipment of the product by post within 7 working days.
Any complaint and any return not made in accordance with the rules defined above and within the time limits set cannot be taken into account and releases the Seller from any liability towards the Customer.
Any product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging.
The costs for the return shipment are for the account of the Customer.
8. Guarantees
The Seller guarantees the conformity of the products or services with the contract in accordance with the legislation in force at the time of the conclusion of the contract.
If the Customer is a consumer, he has two years from the delivery of the product to implement the legal guarantee of conformity. Notwithstanding, if the purchased product was a second-hand good, the warranty period is one year.
The lack of conformity must be reported to the Seller as soon as possible and in any case no later than two months after the discovery of the sale.
9. Right of withdrawal
This article only applies insofar as the Customer is a consumer. If that is the case, the Customer can exercise his statutory right of withdrawal and dissolve the agreement within 14 working days after delivery (taking possession) of the goods or within 14 days after concluding the service agreement.
a. Return and refund
After notification of its decision to withdraw, the Customer has 14 days to return or return the goods.
The Customer may request a refund of the returned product, at no additional cost. However, the costs of return will be borne by the Customer.
The return or exchange of the product can only be accepted for the products if they are still whole, intact and in their original condition, in particular with complete, intact packaging and in a state of resale.
The Seller shall refund to the Customer all amounts paid, including delivery costs, within 14 days of taking back the goods or sending proof of dispatch of the goods.
b. Exceptions to the right of withdrawal
Any withdrawal that is not carried out in accordance with the rules and deadlines of this article and the applicable law cannot be taken into account and releases the Seller from any liability towards the Customer.
If the order relates in whole or in part to the delivery of digital content that is not supplied on a material carrier, the Customer expressly agrees that the agreement can be executed immediately. The Customer hereby acknowledges that he or she will lose the right of withdrawal if the agreement is immediately executed.
c. Template withdrawal form
For the attention of:
DNA salon
Van meterenkaai 4 Antwerp 2000 box 42
Company number (KBO/VAT): 0724871003
E-mail: Tovstanovskaja.anna@gmail.com
Telephone: 32484162513
I/We (*) propose(s) you ( *) hereby acknowledging my/our (*) withdrawal from the contract concerning the good (*)/provision of the service mentioned below: ________________________________
________________________________
________________________________
Ordered on (*)/received on (*): __________
Name ( names) of the consumer(s): __________
Address(es) of the consumer(s): __________
Signature of the consumer(s) (only if this form is completed on paper):
____________________
Date: __________
* Strike out where not applicable is
10. Data Protection
The Seller shall retain in its computer systems and under reasonable security conditions proof of the transaction, including the purchase order and invoice.
The Seller guarantees its Customer the protection of its personal data in accordance with the Privacy Policy available on the Platform.
11. Force majeure
If the Seller is wholly or partially prevented from executing the order due to an unforeseen circumstance beyond his control, there is force majeure.
In case of force majeure, the Seller has the right to suspend the execution of the order in whole or in part for the duration of the force majeure. The Seller shall immediately inform the Customer thereof.
If the force majeure continues for more than 90 days without interruption, each of the parties has the right to terminate the contract unilaterally, by registered letter to the other party. The services already provided by the Seller will nevertheless be invoiced to the Customer on a pro rata basis.
12. Independence of the provisions
If one or more provisions of these General Terms and Conditions of Sale are declared illegal or void, the remaining provisions will remain in full force and effect.
The illegality or total or partial invalidity of any provision of these General Terms and Conditions of Sale shall not affect the validity and application of the other provisions.
The Seller reserves the right to replace the illegal or invalid provision with another valid provision having the same purpose.
13. Applicable law and competent court
These General Terms and Conditions of Sale are governed by Belgian law.
In the event of a dispute and in the absence of an amicable solution, the dispute will be submitted to the courts of the judicial district of the Seller's registered office.